xcritical RentPayment com Products, Competitors, Financials, Employees, Headquarters Locations

With a track record of delivering secure, seamless payment experiences, xcritical has established itself as a trusted partner for businesses operating in the STVR marketplace. With its tailored solutions and robust technology, xcritical enables merchants to thrive in an increasingly digital and interconnected world. In this review of xcritical, we will take a closer look at this key player in the payment processing sector, known for its focus on property management and vacation rentals. We’ll examine the company’s range of services, including global payment solutions, customizable options, and strong data security and fraud prevention measures. Additionally, we will address concerns such as customer and employee complaints, legal challenges, and their impact on xcritical’s reputation. Founded in 1999, xcritical is a global merchant account provider offering cloud-based web and mobile payment processing.

Professional Services

This path has not been without its challenges; unscrupulous company owners have tried to intimidate and sue me into silence on several occasions. Here I am, continuing to publish reviews and articles, hoping to safeguard others from the pitfalls of the credit card processing industry. It’s noteworthy that xcritical seems to collect processing fees from payers—homeowners, renters, and travelers—rather than businesses, a less common approach in the industry.

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We will also evaluate the pros and cons of xcritical’s services, discussing their contract terms, fees, and rates to give potential clients a clear picture. Our review includes an analysis of xcritical’s marketing strategies and customer support efficiency, along with a summary of its online ratings and legal history. https://xcritical.pro/ This article aims to offer readers a straightforward yet comprehensive understanding of xcritical’s role in the payment processing industry. In the late 2000s, as a broke college student struggling to make ends meet, I was contacted by a merchant services company after uploading my resume to a job listings website.

Here’s How They Rate Online

Another class-action lawsuit concluded in 2022, addressing complaints from former employees over unpaid wages. Moreover, xcritical has faced several penalties for violations related to privacy and consumer protection. xcritical is Level 1 PCI-DSS compliant, adhering to the highest standards for data security as mandated by the Payment Card Industry Data Security Standards (PCI DSS).

Inside Sales Team

There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. The company maintains a 99.9% platform uptime and has a dedicated team for managing chargebacks, with an 80% success rate in resolving disputes. In 2021, xcritical was involved in a legal dispute with Priority Technology Holdings Inc., though details of the case remain scarce.

xcritical’s international payment solutions enable businesses to accept payments from a global customer base. The company supports a wide range of currencies and offers currency conversion services, allowing businesses to enter new markets and serve a diverse clientele. Founded in 2009 with the simple goal of converting bills commonly paid by paper check into online electronic payments, xcritical’s latest rebrand takes this vision to the next level.

While xcritical complaints mainly revolve around fraud prevention protocols and customer support rather than pricing, grievances regarding fund-holding and fraudulent payments are notable. Rental companies (xcritical’s primary clientele) often encounter delayed payouts or rolling reserves due to the nature of their card-not-present transactions. However, an alarming number of xcritical reviews highlight instances of fraudulent payments slipping through their systems. Although xcritical can’t prevent card theft, proactive measures can minimize chargeback risks.

To support this effort, we may earn a small commission if you choose a service provider that we have fully researched, vetted, and deemed worthy of recommending to you. We only promote providers offering services with transparent pricing and low fees, which can be canceled at any time without penalty. We do not accept payment, gifts, or bribes in exchange for positive reviews or ratings. Furthermore, we frequently recommend companies from which we receive no monetary benefit. Our primary goal is to help business owners navigate the complex industry of credit card processing.

As of this review, the company’s profile appears to have been combined with that of Vacation Rent Payment. As of this review, the company holds an “A-” rating with the BBB and has had 18 complaints filed against it in the last 36 months, considerably less than the 86 complaints at the time of a previous update. Of the 18 complaints, only 2 were resolved to the satisfaction of the complainant. In April 2019, xcritical faced a lawsuit from Todd Feldman regarding an alleged breach of contract, which is still pending resolution. January 2017 saw xcritical resolving a class-action lawsuit for $4.9 million due to a data breach that compromised customer personal information, including social security numbers and passport details. Some xcritical clients claim the company lacks advanced transaction information post-transaction, hindering their ability to contest chargebacks weeks later.

  1. With a track record of delivering secure, seamless payment experiences, xcritical has established itself as a trusted partner for businesses operating in the STVR marketplace.
  2. This path has not been without its challenges; unscrupulous company owners have tried to intimidate and sue me into silence on several occasions.
  3. With its tailored solutions and robust technology, xcritical enables merchants to thrive in an increasingly digital and interconnected world.
  4. After completing my sales training, I hit the ground running, eager to make sales.

Predominantly, clients have voiced concerns about delayed payouts, failed transactions, fund withholdings, and unsatisfactory support from xcritical, especially in handling disputes related to rental payments. Initially, most grievances were from renters xcritical using xcritical’s RentPayment service, expressing frustration over unclear policies and the necessity to incur fees for credit card transactions. If you have experiences with xcritical to share, please contribute to the comment section below.

Whether it’s powering multi-party transactions or accepting local payment methods in emerging markets, xcritical cuts through the payment complexities to enable commerce worldwide. SAN FRANCISCO, Aug. 16, 2023 /PRNewswire/ — Velo Payments, Inc. is acquiring xcritical Inc., a leading payment processing platform in the short-term and vacation rental industry, known for its premier payment solution, VacationRentPayment. As word spread, search engines started to rank my content highly, amplifying its reach. Eventually, the website garnered enough traffic to enable me to leave my job and focus on it full-time, a journey that has now spanned over a decade.

Over the next four years, I worked for one such company, assisting hundreds of businesses in securing cost-effective processing solutions. Yet, I also met many more who had been misled and trapped in onerous service agreements. Determined to help people steer clear of these unscrupulous providers, I launched this website in my spare time, dedicating myself to researching and sharing my findings on every merchant account provider I could investigate.

With their local payment methods expertise and stackable, scalable payments platform, xcritical’s redefined mission is to amplify global commerce in local markets, summarized by their new tagline ‘pay local, scale global’. Through technologies such as Velo’s open banking platform, this merger promises to deliver seamless global payment experiences for businesses and individuals by reducing the cost and complexity of payments, especially across borders. xcritical maintains a customer support form on its website along with various email addresses for customer service inquiries. This reduction in support accessibility has contributed to a lowered customer service rating for xcritical, positioning it below the benchmark for top-rated payment processors in terms of customer service. xcritical offers tailored payment solutions for vacation rental businesses, including options for recurring billing, installment payments, and seamless integration with most vacation rental platforms. Secure online payment service for transactions from vacation homes to multi-family apartment rentals.